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VISIT US

Administrative & 
Ticket Office

1101 North Market Street
Suite 100
Milwaukee, WI 53202

CONTACT US

Ticket Office:
414.291.7605
Common questions

Administration:
414.291.6010

Email: info@mso.org

 

Milwaukee Symphony Orchestra Privacy Policy

The Milwaukee Symphony Orchestra is committed to respecting the privacy of our customers and all visitors to our website. The following document details the policies the MSO has in place to safeguard your privacy. By using our website, you are agreeing to the policies below.

Collection of Information

When using www.mso.org you may be asked to create an account, with an e-mail address and a password, in order to protect your account and information. Passwords are kept confidential and will not allow access to payment information such as credit card numbers. You may be asked to share your first name, last name, address, and phone number. We will require your credit card number to complete a transaction. We may need to share your information with other companies that we have hired but who are contractually bound to use personal information we share with them only to perform the services we have hired them to provide. At certain times, we may collect demographic information via website surveys. This information helps us better serve you and is completely optional.

E-mail Addresses

When you provide your e-mail address to the Milwaukee Symphony, we will periodically contact you through email, providing you information about your account, upcoming concerts, special offers, Symphony News updates, contest opportunities, etc. If you don't want to receive periodic email notices from the MSO, please use the manage your subscription link at the bottom of each email message. The Milwaukee Symphony Orchestra does not rent, trade, or sell email addresses.

Financial Information

The MSO will do our best to protect any financial information you provide to us. If you purchase merchandise online, your credit card is encrypted using current secure communication technologies. Your credit card number will only be used for processing orders. We restrict access to customer financial information for use by authorized employees only.

Cookies

Cookies are small bits of data transferred to your computer by a website to facilitate your online experience. Cookies may be used to assist in customer log-in functions, track the progress of e-commerce transactions, and to record session information in order to analyze website effectiveness. We do not share information obtained by cookies with other organizations on an individual basis. This information may be shared with other organizations in a summary format.

Uses of Personal Information

Personal information is considered any data or information related to the personal identity of a visitor to this website, including, but not limited to: name, address, phone number, email address and purchase history details. Personal information may be used to help you complete a transaction, communicate back to you, notify you of concert changes and updates, personalize your symphony experience, update you on services, benefits, ticket offers, or event invitations based on your interests, and/or other information. Except as otherwise stated in this Privacy Policy, we do not sell, trade or rent any of the Personal Information that is collected on the Website to others.

The Milwaukee Symphony Orchestra is a member of the Milwaukee Arts Partners (MAP) consortium. MAP shares a ticketing/marketing database, Tessitura, that enables online ticketing through each organization’s website. The postal information we collect is shared within MAP as well as with other reputable organizations to help them contact consumers for marketing purposes. From time to time, we may make the mailing addresses of those who access our website available to MAP organizations or other reputable performing arts organizations for the purposes of one-time-only mailings. The Milwaukee Symphony Orchestra does not rent, trade or sell email addresses within MAP or to outside organizations.

Volgistics Volunteer Database

The Volgistics online volunteer management database is a secure third-party site tracking system used to make online interaction between the Milwaukee Symphony Orchestra and our volunteers more convenient. (Read Volgistics' full privacy policy here.) Personal information submitted by users to the Volgistics database may also be securely stored in Tessitura. Please see “Uses of Personal Information” (above) for additional details about Tessitura and the Milwaukee Symphony Orchestra’s policies pertaining to use of personal information.

Links

Our site provides links to other organizations' websites. We do not control their content or the use of personal information that you may enter on their independent website.

Changes to the Policy

We reserve the right to make changes to this privacy policy. If we decide to update our privacy policy at any time, we will make changes to this policy and edit the revised date below.

Contact Us

If you have any questions or comments regarding this privacy policy, please contact us.

Mailing Address:
Milwaukee Symphony Orchestra
1101 North Market Street
Suite 100
Milwaukee, WI 53202

email: info@mso.org
Phone: 414.291.6010


Revised 02/09/2012