• My family member/client with autism has difficulty with transitions. How can I prep them for this experience?
• Can I bring fidget toys, headphones, or other items that may help my child/family member stay calm?
• What if I have special ticketing or seating needs?
• My family member/client is deaf or hard-of hearing. Will there be ASL interpreters at the performance?
• If my family member/client is not able to sit through the entire show, will we be able to leave the hall? If they decide to, will we be able to return to our seat?
• Who can I contact for additional information about the sensory-friendly performance?

My family member/client with autism has difficulty with transitions. How can I prep them for this experience?

The Bradley Symphony Center Social Narrative is a great tool in preparing for your visit. We encourage families and caretakers to read the guide and prepare for the whole experience, from beginning to end.

A concert specific Social Narrative, with built in digital playlist, will be available on the concert website approximately 3 weeks prior to the performance.

Can I bring fidget toys, headphones, or other items that may help my child/family member stay calm?

Yes! We encourage patrons to bring any items that might make the experience more comfortable and enjoyable.

Sensory bags containing KultureCity VIP badges, fidget tools, noise canceling headphones and other resources as well as weighted lap pads are available for checkout (at no cost by leaving an ID) at our Coat Check Room located in the Gallery of the Pavilion.

What if I have special ticketing or seating needs?

The Milwaukee Symphony Orchestra is dedicated to making sure each patron is equipped to enjoy the concert at its fullest. The Milwaukee Symphony and Bradley Symphony Center has partnered with KultureCity to improve our ability to assist and accommodate guests with sensory needs. Our objective is to provide an inclusive and seamless experience for all guests for all events including those with sensory needs.

The Bradley Symphony Center has wheelchair seating available on both levels. Bariatric chairs, with a width of 30” and capacity of 800 lbs., are available upon request. Many orchestra-level aisle seats are also equipped with swing-away end panels. Please call our Ticket Office at 414.291.7605 and inform a customer service representative of your needs.

Allen-Bradley Hall is equipped with a tele-coil or T-coil Loop system. No additional assistive listening devices are required for patrons with compatible hearing aids or cochlear implants. If you do not have a compatible device, please pick up a loop receiver from the House Manager.

Allen-Bradley Hall is also equipped with an infrared listening system. Headsets are available from the House Manager.

Assistive listening devices are offered free of charge, but a driver's license or valid ID is required as security.

The Milwaukee Symphony offers Braille and Large Print program books for all performances. Please inquire with an usher when you arrive at the venue.

Sensory bags and weighted lap pads are available for checkout (at no cost by leaving an ID) at our Coat Check Room located in the Gallery of the Pavilion. Noise canceling headphones can also be checked out individually.

My family member/client is deaf or hard-of hearing. Will there be ASL interpreters at the performance?

ASL interpreters are incorporated into our Sensory Friendly performances. For all other performances, if there is a need and request for one, please inform the Box Office when purchasing your tickets. If the accommodation will benefit your performance experience, we will make every effort to accommodate the request.

If my family member/client is not able to sit through the entire show, will we be able to leave the hall? If they decide to, will we be able to return to our seat?

Patrons can leave the hall and re-enter at any time during the performance. Ushers and staff are available to assist a patron to a quiet room or quiet area, if necessary.

Who can I contact for additional information about the sensory-friendly performance?

If you have any additional questions or concerns, please feel free to contact the Education department at 414.226.7885 or email at edu@mso.org.