What are the MSO Box Office operating hours?

The Milwaukee Symphony Box Office is open MondayFriday from 10:00 am4:00 pm; Saturday from 12:00 noon5:00 pm, and 90 minutes before all MSO performances. Box Office availability before signature or rental events may vary and will be communicated in pre-event emails as appropriate.  The Box Office may be contacted by email at tickets@mso.org, or by phone at 414.291.7605.

Access the Box Office using the doors on Wisconsin Ave immediately west of the Marquee entrancePatrons may park in the loading zone while doing business in the Box Office, except 90 minutes before a performance.


How can I get tickets when the MSO Box Office is closed?

Our full-service online ticket office is available 24 hours a day, 7 days a week, offering online subscription sales and renewals, single ticket sales, ticket exchanges, and gift certificate sales and redemption. The Box Office may be contacted by email at tickets@mso.org. The email inbox will be monitored and all inquiries will be responded to during Box Office operating hours.


Does the MSO offer e-tickets? How do I use them?

Yes! The MSO offers paperless digital tickets called MSO E-tickets for concerts at the Bradley Symphony Center. E-tickets are sent as an attachment to your MSO e-mail confirmation receipt and are available in PDF and Apple Wallet formats. E-tickets can be used on a mobile device or printed prior to the concert. Additional details on using e-tickets will be detailed on your e-mail receipt.

For your convenience, our All-Access VIP patrons during the 2021 season will be mailed printed tickets as well as e-mailed e-tickets for socially distanced in-person concerts.


I can't use my ticket. What should I do?

All ticket sales are final and non-refundable. If you can’t use your ticket, you may exchange your tickets to be used for another Classics or Pops series concert that falls within the same season. You must choose your new concert at the time of your exchange. Please note that some Special Presentations are not eligible for exchanges.

You may exchange your tickets until 4:00 pm on the Friday before the concert you've selected through the MSO Box Office by calling 414.291.7605. You may also exchange your ticket online: get started now by logging into your online account.

MSO subscribers receive unlimited free priority exchanges. Other ticketholders will be charged a minimal exchange handling fee.

If you do not wish to exchange your tickets, you may make a tax-deductible gift by donating them back for re-sale.


Are there ticket discounts available for groups?

Absolutely! Enjoy a night out on the town with friends for 20% or more off the regular ticket price (for groups of 10 or more). You can rely on the MSO for your event needs, including pre- or post-concert receptions with private rooms, delicious catering, and top notch service. Call 414.226.7840 or e-mail groupsales@mso.org for more information.


Do you offer student discounts?

Student Rush tickets are available for $12.00 beginning two hours before all regular season Classics or Pops concerts. Students may purchase one ticket per valid student I.D. and will be seated in the best available seats at the time of purchase. Student Rush tickets are not valid on Special Presentations or one-night-only concert events.


Do you offer senior discounts?

Seniors 65 or older can purchase MSO tickets at 50% off regular prices on the day of the concert. Tickets must be purchased in person. Seniors may purchase up to two tickets per valid I.D.  Discount is not valid for special presentations or one-night-only concert events.


What are your promo code/discount policies?

Ticketing promotions (promo codes) have limited availability and other restrictions apply, including no refunds or adjustments on previously purchased tickets. They cannot be used in conjunction with other offers or promotions - promotions cannot be stacked. Promo codes are offered on single ticket purchases only and cannot be applied to the purchase of gift certificates, season subscriptions, or ticket packages. When time sensitive, promotion expiration date will be noted in offer details by the Milwaukee Symphony. If you have questions about a specific promo code, please call the MSO Ticket Office at 414.291.7605 or email tickets@mso.org.

To get first news of special sales and ticket discounts, join our Backstage Pass email list.


The promo code I entered is not displaying - please help!

If you have an MSO promo code, you may enter it in your shopping cart once you have selected your tickets and seats.


How do I buy a gift certificate?

To share the magic of the MSO with friends, family, and colleagues, gift certificates are available in any denomination above $25. Gift certificates remain valid for 5 years after date of purchase. You may purchase gift certificates online, or by calling the MSO Box Office at 414.291.7605.


What if I have special ticketing or seating needs?

The Milwaukee Symphony Orchestra is dedicated to making sure each patron is equipped to enjoy the concert at its fullest.

The Bradley Symphony Center has wheelchair seating available on both levels. Bariatric chairs, with a width of 30” and capacity of 800 lbs., are available upon request. Many orchestra-level aisle seats are also equipped with swing-away end panels. Please call our Ticket Office at 414.291.7605 and inform a customer service representative of your needs.

Allen-Bradley Hall is equipped with a tele-coil or T-coil Loop system. No additional assistive listening devices are required for patrons with compatible hearing aids or cochlear implants. If you do not have a compatible device, please pick up a loop receiver from the House Manager.

Allen-Bradley Hall is also equipped with an infrared listening system. Headsets are available from the House Manger.

Assistive listening devices are offered free of charge, but a driver's license or valid ID is required as security.

The Milwaukee Symphony offers Braille and Large Print program books for all performances. Please inquire with an usher when you arrive at the venue.


Am I able to purchase tickets through a third party vendor?

The Milwaukee Symphony Box Office and website is the official ticketing provider for all our performances and events. In some cases, valid tickets are also sold directly through box offices at our other performance venues, including the Pabst Theater Group and the Sharon Lynn Wilson Center.

We do not encourage our tickets to be resold. Third party vendors, or brokers, are in violation of our ticketing policy at all venues, and those orders are subject to cancellation without notice. The Milwaukee Symphony cannot, and does not, guarantee the validity of tickets purchased through third parties, and is not liable for invalid tickets purchased via third-party ticketing sites (such as Stubhub or SeatGeek), auction sites (such as eBay), classifieds (such as Craigslist), or any other ticket broker. We cannot replace lost or stolen third-party tickets. Please note that tickets purchased from third parties may be priced much higher than the ticket's actual face value, and we will be unable to contact holders of such tickets about program changes or cancellations.