- Is there anything MSO patrons should know about COVID-19 affecting upcoming events?
- What if I arrive late?
- Where can I get more information if I can't find my answer on www.mso.org?
- What should I wear to an MSO performance?
- How long do most concerts last?
- Can I take pictures or video during concerts?
- When do I applaud?
- Do I need to "prepare" for classics concerts in order to appreciate the music?
- Can I bring my children to concerts?
- What is the MSO Weather Policy?
- What if I have special ticketing or seating needs?
- What can I bring into the hall during the concert?
- Where can I find parking information for all MSO performances?
- What is the weather policy for schools programs and student performances?'
- What security measures are in place at your performance venues?
You can read our full statement here.
Concerts begin promptly. Due to our Late Seating Policy, please plan on arriving 30 to 45 minutes before the concert. Out of courtesy to musicians and other patrons, latecomers and those who must leave during the performance will be seated or reseated between complete works or at intermission. TV monitors are stationed in Anello Atrium for viewing the live performance.
Where can I get more information if I can't find my answer on mso.org?
For information on tickets, performances, programs, parking, restaurants, or anything else having to do with your MSO experience, call the MSO Ticket Office at 414.291.7605. We will be happy to assist you. On weekends or the day of a concert in Uihlein Hall, call the Marcus Center Box Office at 414.273.7206. On weekends or the day of a concert at the Pabst Theater or Riverside Theater, call the Pabst Theater Box Office at 414.286.3205.
Whether you wear bejeweled rings or nose rings, everyone is welcome at our concerts and we’re happy to say that we have no dress code. As a general guideline, most of our audience members opt for business casual attire. Please remember that this time is for you, and we want you to be comfortable.
Please be adivised that there are no photographs or video recordings of any kind allowed during Milwaukee Symphony Orchestra performances.
Most Classics, Pops, and Special Presentation concerts last about two hours, including intermission.
We love your enthusiastic applause! At Pops concerts, we encourage applause after every piece. During Classics concerts, it is customary to hold your applause until all movements are complete. We list the number of movements for each work in our program book, Encore.
While you can always enjoy the music as it is performed, you can enhance your concert experience with a better understanding of the story behind the music. We invite all ticket holders to attend Meet the Music, a FREE informational presentation held one hour before each Classics concert. We publish program notes in our program book, Encore, and you can read them ahead of time at mso.org.
Introducing children to the spectacular world of classical music is a gift that will last a lifetime. Please do note that we require all patrons of any age to have their own concert ticket. Children six years of age and older are welcome to attend regular concerts when accompanied by an adult, while Joan Steele Stein Family Concerts are especially designed for children 3-10 years of age.
The Milwaukee Symphony Orchestra rarely cancels public performances due to weather and we recommend adjusting your travel time accordingly. If you are joining us from out of town, you may wish to seek overnight accommodations from this list of downtown area hotels.
Should a performance be cancelled due to weather, the Milwaukee Symphony will announce the cancellation no later than 3 hours before scheduled curtain time. Cancellation information will be posted on our homepage and on MSO social media channels, including Facebook and Twitter.
For all performances held at the Marcus Center for the Performing Arts, ticketholders may also call the Marcus Center Box Office at 414.273.7206 (1.888.612.3500, toll-free). For all performances held at the Pabst Theater or Riverside Theater, ticketholders may also call call the Pabst Theater Box Office at 414.286.3205. Please note that the MSO Ticket Office operating hours are Monday-Friday, 9:00 a.m.-5:00 p.m. If you are inquiring about a weekend performance outside of these hours, please contact the venue box office directly.
School programs and student performances will be cancelled due to weather upon closing of the MPS School district. Schools will be notified by a member of the Milwaukee Symphony Orchestra’s Education staff in advance of the scheduled program. Every effort will be made to reschedule performances for schools missing a program due to weather. Additional information specific to Concerts for Schools and inclement weather/event cancellation can be found here.
The Milwaukee Symphony Orchestra is dedicated to making sure each patron is equipped to enjoy the concert at its fullest. Wheelchair seating is available by request at all MSO concerts. Please call our Ticket Office at 414.291.7605 and inform a customer service representative of your needs. Infrared hearing devices are available at no charge for hearing impaired patrons, and we also offer large-print programs (subject to availability). Please see an usher before the concert for assistance.
Bottled water is permitted inside the hall. Additional beverages and refreshments can be enjoyed during Classics and Pops concerts and at intermission. Cough drops are also permitted, but we ask that you open the wrappers prior to or during a break in the music.
We encourage that strong fragrances be left at home, as fellow concertgoers may be sensitive or allergic.
Parking information can be found at mso.org/parking for various Milwaukee-area venues we perform at throughout our season..
School programs and student performances will be cancelled due to weather upon the closing of a majority of the surrounding school districts. Schools will be notified by a member of the Milwaukee Symphony Orchestra’s Education staff in advance of the scheduled program. Every effort will be made to reschedule performances for schools missing a program due to weather.
The Milwaukee Symphony regularly performs at the Marcus Center, the Pabst Theater, and the Riverside Theater. All three venues have detailed security and bag policies that are strictly enforced. For additional information, visit mso.org/security. Use of cameras or recording devices is strictly prohibited at all MSO events. Smoking and eating are also not permitted. We also ask that you turn off cell phones, beepers, alarm watches, and anything else that might go “beep” during the concert. MSO venues are smoke-free environments - smoking is only permitted outside.