The Milwaukee Symphony Orchestra currently has the following employment opportunities available:

Facilities Manager

Human Resources, Diversity and Inclusion Manager

Campaign Gift Officer

Development Associate

 

Facilities Manager

JOB PURPOSE AND REPORTING STRUCTURE

Under the supervision of the Senior Director of Orchestra & Facility Operations, the MSO Facilities Manager overees assigned aspects of operating and maintaining the Symphony Center and associated office space. This is a new position, created in anticipation of the opening of the new Symphony Center.

Working closely with the administrative, production and rental departments to coordinate day-to-day operations and minor projects, the Facilities Manager ensures that facilities functions are incorporated effectively into the performance and events schedule while maintaining and emphasizing facilities policies and procedures. The center is not only home to the MSO but also rental events throughout the calendar year.

The Facilities Manager is expected to live in or near Milwaukee, WI, own and operate a personal vehicle and be prepared to work evenings and weekends as needed.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The Facilities Manager is responsible for the following duties:

  • Develops, recommends for approval, and implements policies, plans and execution strategies for facility utilization. These protocols are designed to provide all patrons and facility guests with a safe, excellent and enjoyable experience of the highest quality that is consistent with the vision, mission and reputation of the MSO.
  • Assists with the management of all facility spaces, rooms, and venues using various management software. Ensures all building services are scheduled appropriately.
  • Oversees, plans and coordinates building systems functions. Ensures that building systems and conditions are optimized to meet the needs of patrons, guests, volunteers, employees and MSO property.
  • Works with vendors to ensure proper maintenance and repairs of building systems, including Metasys/Johnson Controls for the HVAC system.
  • Implements regular preventive maintenance programs and repairs as needed. Oversees maintenance activities including routine cleaning and repairs.
  • Manages all security and custodial related systems, staff and policies. Oversees processes to help ensure safety and protection of patrons, guests, volunteers, employees and MSO property. Implements, evaluates, revises and enforces safety and emergency procedures. Partners with appropriate local, state and regional agencies to ensure facilities are in compliance with all legal codes and standards. Coordinates event traffic needs with appropriate authorities.
  • Coordinates and supervises custodial services. Integrates custodial staff activities with the customer service and programming activies of the facility.
  • Prepares, recommends for approval, and manages facility operating budget. Identifies and implements cost-saving measures as appropriate.
  • Responds to off-hours emergencies, reporting on-site when required
  • Manages key and keycard tracking systems
  • Performs other duties as assigned.

SUPERVISORY RESPONSIBILITIES

Security, information technology, custodial and other security or facility related service providers/employees.

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE

This position requires: a bachelor's degree or equivalent experience in a related discipline; experience with database and information systems (IT and/or computer programming is not required); competence with office equipment and technology, including Internet, email, and Microsoft Office (Word, Excel, Outlook); and a minimum of five (5) years  of applicable facilities management.

CERTIFICATES OR LICENSES REQUIRED

Driver’s License

OTHER SKILLS AND ABILITIES:

This position requires the ability to work effectively with patrons, orchestra members, staff, stagehand labor, guest artists, presenters, and volunteers, among others.

The ability to act with discretion and handle sensitive, confidential information is a must. An understanding of working with unionized labor is preferred. The position requires the ability to pay attention to details, handle many projects simultaneously, and demonstrate good judgment and maturity in decision-making. Also required are excellent verbal and written skills, ability to be a team player and a team leader, motivate others and manage others. S/he must have the ability to work collaboratively across the organization.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

PHYSICAL AND VISION DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Specific physical abilities require by this job include the ability to walk quickly, stand, and move agilely for extended periods of time in venues and production spaces; ability to talk and hear; ability to lift and carry up to 50 lbs. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

The above is representative of the position; there may be other activities or responsibilities required which are not listed. This does not constitute a contract with any person in any position.

APPLICATION PROCESS

Please submit your resume, addressed to John Roloff, Senior Director of Orchestra & Facility Operations, by email in PDF or Word formats to roloffj@mso.org. Please, no phone calls or hard copy/physical mail submissions.

The MSO is an Equal Opportunity Employer.

 

Human Resources, Diversity and Inclusion Manager

POSITION SUMMARY

Under the direction of the President & Executive Director, the Human Resources (HR), Diversity and Inclusion Manager serves as a key member of the executive team. The Human Resources, Diversity and Inclusion Manager provides oversight, planning and management of the human resources function of the Milwaukee Symphony Orchestra (MSO) while pursuing the organization’s values and strategic commitment to attract, retain, advance and support a diverse workforce that thrives in a respectful, inclusive and equitable workplace and culture.

The MSO’s workforce is a mix of union and non-union personnel. The non-union administrative staff includes approximately 50 employees. The MSO’s 70+ musicians work under a collective bargaining agreement.

JOB DUTIES AND RESPONSIBILITIES 

  • Oversee, monitor and develop comprehensive HR strategies, policies and practices that support the organization’s goals and needs, and that creates a diverse, respectful, welcoming and inclusive work environment for all employees.
  • In partnership with executive team, lead strategic thinking and planning related to organizational development and structure.
  • Oversee and implement administrative staff recruiting and selection process. Design and implement strategies and protocols to build capacity for all departments to interview, hire and retain a diverse workforce.
  • With the assistance of the Finance Department, manage accurate processing and recording of MSO’s payroll, provide timely and accurate financial information and perform payroll department operations.
  • Monitor compensation to ensure equitable treatment and industry alignment;
  • Implement effective administrative staff orientation and on-boarding programs, in addition to coaching, training and professional development opportunities.
  • Oversee system of administrative staff evaluation, provide guidance and training to supervisors to enhance effectiveness of evaluation process. Advise managers and supervisors to enhance performance improvement processes.
  • Assist Director of Orchestra Personnel with HR strategies, policies and practices that support the organization’s union workforce.
  • Create strategies that encourage team building and increase communication across administrative departments and between administration and artistic areas. Develop and implement strategies for demonstrating employee value and appreciation. Monitor organization's culture to ensure that it supports the MSO's values and goals.
  • With the assistance of the Finance Department, recommend and obtain cost-effective employee benefits, monitor national benefits environment for options and cost savings. Oversee benefit orientations and training as needed.
  • Lead organization’s compliance with federal, state and local legal requirements (EEO, ADA, FMLA, ERISA, OSHA, etc.). Keep job knowledge up to date by participating in industry-related organizations and conferences, and maintaining and expanding professional networks.

QUALIFICATIONS

  • Bachelor’s Degree in human resource management or related field required.
  • 3-5 years of HR experience.
  • SHRM-CP or SHRM-SCP and CEBS professional designations preferred.
  • Experience working in ADP Workforce Now preferred.
  • Strong interest in the mission and vision of the Milwaukee Symphony Orchestra.
  • Strong self-starter with superior organizational, communication and interpersonal skills.
  • Must be a collaborative team member with known leadership and management skills.
  • Ability to meet deadlines and handle a wide variety of responsibilities.
  • Strong analytical skills and a thorough knowledge of plan designs.
  • Excellent communication and organization skills.

COMPENSATION AND APPLICATION

Salary is commensurate with experience. The MSO offers a competitive benefits package, which includes medical, disability, life insurance, 403b retirement plan, and paid time off.

To apply, please send a cover letter, salary requirements, resume and references to Heidi Gempeler, gempelerh@mso.org. Candidates selected for further consideration will be contacted. Position will be open until filled. No phone calls please.

The MSO is an Equal Opportunity Employer.

 

Campaign Gift Officer

JOB PURPOSE AND REPORTING STRUCTURE

Under the direction of the Senior Director of Advancement, the Campaign Gift Officer oversees the identification, cultivation and highly personalized solicitation of individual donors and prospects targeted for the MSO’s A Grand Future campaign. These donors and prospects may elect to make gifts through charitable funds, family foundations, or privately-held corporations. The Campaign Gift Officer is expected to meet in-person with donors and prospects and be externally focused, thereby enhancing the donors’ relationships with the MSO. Knowledge of music and/or the arts is preferable.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Manage a portfolio of approximately 150-175 individual donors and prospects who have the capacity to give significant multi-year gifts to the MSO’s capital campaign, with the goal of maximizing support from each donor.

Portfolio make-up

The Campaign Gift Officer will handle a portfolio of high-capacity individuals with varying degrees of connection to the MSO, including subscribers, single-ticket buyers, event attendees, and Annual Fund donors. The Campaign Gift Officer will work to qualify prospects through research, in person discovery meetings, and data analysis.

Goals for these donors include

  • Creation of an individualized Moves Management plan for each donor.
  • Understand the MSO donors’ individual motivations and aspirations to help drive increased giving.
  • Utilize research, data analysis, personal contacts, volunteers, and staff to create lasting relationships with MSO donors.
  • Solicitation of significant multi-year campaign gifts alongside, in most cases, recurring annual fund gifts.

Prepare and write proposals, solicitation letters and reports as needed.

Assist with various development events and functions to raise awareness and contributions.

Work select Maestro’s Club events and serve as Development representative at MSO concerts and events as needed.

Assist with other campaigns or projects as directed or needed.

Additional duties may be assigned for professional growth and as the needs of the office change.

SUPERVISORY RESPONSIBILITIES

None to date.

CONTACTS WITH OTHERS

This position is highly visible and has contact with MSO donors, MSO ticket buyers and concert attendees, MSO Board members, Forte, Crescendo, campaign volunteers, MSO staff and orchestra members.

QUALIFICATION REQUIREMENTS

The Milwaukee Symphony Orchestra seeks a candidate with three to five years of development experience in a non-profit environment.  A proven track record of success in relationship fundraising management is required. This position is highly visible and has contact with MSO leadership, campaign volunteers, MSO staff and orchestra members and prominent community leaders.  The ideal candidate must be able to meet the donor where he/she is, and tailor strategies to his/her interests.  He or she must be adept at soliciting gifts from prospective and current donors and at developing relationships with prospects new to the organization.  A solid understanding of fundraising principles is required. He or she will also have a keen appreciation for the organization’s history, mission and contributions to the arts.  The successful candidate will welcome the opportunity to attend evening and weekend concerts on a regular basis, to participate in special events, and to become a visible and active member of the Milwaukee community.

EDUCATION

A Bachelor’s degree (or a combination of education and experience sufficient to successfully perform the essential duties of the job). Ease in working with donor databases is required. Tessitura database experience is helpful. This position requires excellent verbal and written communication skills. Experience with music desired.  Intellectual curiosity is a must.

EQUIPMENT AND LICENSES REQUIRED

Access to a car and a valid driver’s license are essential to perform this position.  Must have a cell phone.  Must be able to use a computer and related software, as well as a printer, telephone, voice mail, fax, copier/scanner and calculator.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PHYSICAL DEMANDS

Must be able to carry boxes up to 25 pounds, and climb ladders to install banners or signage. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.  Manual dexterity required in order to use keyboard effectively.

The above is representative of the position; there may be other activities or responsibilities required which are not listed. This does not constitute a contract with any person in any position.

APPLICATION PROCESS

Please submit your resume, addressed to Shannon Rolbiecki, Senior Director of Advancement, by email in PDF or Word formats to rolbieckis@mso.org. Please, no phone calls or hard copy/physical mail submissions.

The MSO is an Equal Opportunity Employer.

 

Development Associate

JOB PURPOSE AND REPORTING STRUCTURE

Under the direction of the Director of Development Operations and Stewardship, the Development Associate serves as a support staff member, facilitating the ongoing operations and activities of the Development Department. All duties are performed with the ultimate goals of contributing to department efficiency, and increasing the MSO’s positive relationships with donors and friends.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

  • Serve as lead for all donor gift entry and batch execution within Tessitura database on a daily basis. This activity requires excellent organization and time management skills.
  • Facilitate and oversee timely processing of acknowledgement letters, ensuring all donors are thanked within three days of their gift, and that letters are personalized by the appropriate gift officer.
  • Enter and update Tessitura constituent records, including gift records, contact information, biographical information, stock transactions, touch points, plan steps, and other development detail. Assist the Development Systems Manager in maintaining best practices for the database, ensuring data integrity.
  • Facilitate the process of Encore program book recognitions, including Tessitura list extraction and cooperation with development staff to update and edit as needed.
  • Responsible for operations support, including ordering department paper collateral, refreshing protocol lists, facilitating donor communications, prepping solicitation packets, filing (shared drives and physical), coordinating mailings and more.
  • Responsible for scheduling and coordination of departmental and Advancement committee meetings, including agendas, minutes, printed materials, room accommodations, and refreshments.
  • Respond to donor inquiries as needed.
  • Serve as a Development representative at MSO concerts, campaign meetings, and special events as needed.

CONTACTS WITH OTHERS

This position is highly visible and has contact with MSO Board Members, campaign volunteers, MSO staff and orchestra members, and prominent community leaders.

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The successful candidate will be very detail-oriented with excellent organizational skills. A professional phone manner, high-level customer service skills, respect for donor confidentiality and experience working with many different constituencies in a team environment are necessary.

EDUCATION AND/OR EXPERIENCE

This position requires a Bachelor’s Degree in a related discipline and at least 1-2 years development experience is preferred, or 1-2 years in a customer service or clerical position. Must have proficiency in Microsoft Office Suite and CRM database (Tessitura preferred).

LANGUAGE SKILLS

This position requires excellent verbal and written communication skills.

MATHEMATICAL SKILLS

General book-keeping skills are required. Familiarity with Microsoft Excel highly preferred.

REASONING ABILITY

This position requires the ability to multi-task.

EQUIPMENT REQUIRED

Must be able to use a computer on a daily basis and associated software, including word processing and CRM database, as well as calculator, telephone, voicemail, copier, and postage meter.

CERTIFICATES OR LICENSES REQUIRED

None

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

The above is representative of the position; there may be other activities or responsibilities required which are not listed.  This does not constitute a contract with any person in any position.

APPLICATION PROCESS:

Please submit your resume, addressed to Robin Sasman, Interim Director of Development Operations and Stewardship by email in PDF or Word formats to sasmanr@mso.org.  Please, no phone calls or hard copy/physical mail submissions.

The MSO is an Equal Opportunity Employer.