AN UPDATE ON THE 2020-21 SEASON

Your health, safety, and well-being—and that of our musicians, staff, and community—is our top priority. We are committed to providing you with a safe and welcoming environment to experience thrilling musical moments. And we promise to be your trusted partner as we navigate the future together.

When the pandemic began, we made the necessary—but difficult—decision to cancel the remainder of our 2019.20 season. Our hope was that by taking that essential step, enough time would pass to allow the community and country to weather this crisis with us all staying as healthy and safe as possible. When we cancelled the remainder of the 2019.20 season, we intended to return to performance in October 2020.

As you may have heard through the media, the basement of the Bradley Symphony Center sustained significant flood damage following an intense rainstorm and steam tunnel failure on May 18. Over the summer, C.D. Smith and partners have been repairing the damage while still working to complete the facility. Unfortunately, this caused a delay and pushed back our occupancy date until January 2021. In addition, the world still struggles to react to the uncertainty caused by the COVID-19 pandemic, and it has become clear that large-scale gatherings will likely not be a possibility when the building opens in January.

We appreciate the continued support and patience of our patrons and community during this time and we remain committed to keeping you informed and serving you with flexibility and  empathy as we navigate these changes together. You can contact us any time at info@mso.org.


 

How do I receive tickets for MSO Education concerts?

Physical tickets are not used for education concerts. Groups should arrive at their assigned bus or car drop off to be directed to the proper entrance for the performance venue. Ushers will guide groups to their seats once inside the hall.

* Bus or car instructions and other concert details will be mailed to the contact person approximately three weeks prior to the concert date*

 

What is the deadline for reservation adjustments?

Reductions will only be accepted up to three weeks prior to the concert date. Additional seats may be added up to 48 hours prior to the concert, space permitting. All order must be received no later than 48 hours prior to the concert.

 

How long do MSO Education Concerts last?

The following time estimates can be used as a guide when preparing for a MSO Education concert.

  • Youth Series-45 minutes
  • Music for Me!-40 minutes
  • Teen Series-50 minutes

 

Can I take photos or videos at concerts?

Please be advised that photographs of MSO musicians onstage are not allowed. Video and audio recordings of any kind are not allowed during performances.

 

When do I applaud?

We love students’ enthusiastic applause! It is encouraged at the conclusion of each musical selection and at the end of the concert. Please be sure to wait until the conductor has lowered his/her arms.

 

Do students need to “prepare” for Youth/Music for Me! Concerts in order to appreciate the music?

While students can enjoy the concert without any preparation, their experience will be enhanced with a better understanding of the music. A Teacher Resource Guide and digital playlist is created for all Youth, Music for Me!, and Teen concerts to aid in the students’ preparation for the concert. Key background information and activities for all of the featured musical selections and their composers are provided. Additionally, several in-depth lesson plans are created and provided for select pieces on the concert. A link to the digital Teacher Resource Guide is emailed to the primary contact approximately six weeks prior to the concert. The guides are also uploaded to the corresponding concerts webpage found at mso.org. Instructions on how to access the digital playlist are included in the Teacher Resource Guide.

 

What is the MSO weather policy?

School programs and student performances will be canceled due to weather upon the closing of a majority of the surrounding school districts. Schools will be notified by a member of the Milwaukee Symphony Orchestra’s Education staff in advance of the scheduled program. Every effort will be made to reschedule performances for schools missing a program due to weather.

 

What is the MSO refund policy?

Refunds are not possible for cancellations made within three weeks of the performance date, or for absences at concerts. If weather conditions prevent your school from attending a concert, the MSO’s Education staff will make every effort to reschedule. All programs are subject to change.

 

What if I have concertgoers requiring accessible seating?

The Milwaukee Symphony Orchestra is dedicated to making sure each patron is equipped to enjoy the concert to the fullest. Please notify the MSO Education Department of any accessible seating needs prior to your concert. A three week notice is preferred to ensure all accommodations can be made.

 

Where can I get more information if I can’t find my answer on www.mso.org?

For more information on education events and programs contact the MSO Education Department by phone at 414.226.7886 or email at edu@mso.org.