Employment & Auditions

The Milwaukee Symphony Orchestra currently has the following employment opportunities available:

Operations Manager

 

Operations Manager

JOB PURPOSE AND REPORTING STRUCTURE

Under the supervision of the Director of Operations & Facilities, the MSO Operations Manager manages the logistical needs of orchestra, including orchestra performance contracts, scheduling documents, travel arrangements and itineraries, rider review and markup, and the acquisition of musical instruments. Additionally, this position plays an essential role in executing the media initiatives of the MSO. This is a new position, created as the MSO looks to expand its staff as part of the transition into the opening of the new Symphony Center where the MSO will, for the first time, own and operate its own venue. Beginning in the Fall of 2020, this position will be an important part of the team managing the spaces and resources of the MSO in its new home.

The position works with various software, and is a lead in administering and maintaining the MSO’s operational database systems (ArtsVision). As a member of the MSO’s Operations team, the Operations Manager provides the best possible customer service, communications, project management, and support internally with operations, artistic and other staff, with orchestra personnel, and external organizations including venues, presenters, equipment providers, and service providers.

The Operations Manager is expected to live in or near Milwaukee, WI, own and operate a personal vehicle, be prepared to work evenings and weekends, and be able to operate rental vehicles (cars and vans)

ESSENTIAL DUTIES AND RESPONSIBILITIES

The Operations Manager is expected to be able to be responsible for the following duties, as well as additional ones, as assigned:

  • Provide the best possible service to orchestra personnel, guest artists and all other constituencies involved with the on- and back-stage experience.
  • Use best judgment and diplomacy when working with musicians to accommodate requests.
  • Working with the Director of Operations & Facilities, develop, maintain, and monitor budgets, forecasts, and actuals; process check requests and invoices for relevant expenses.
  • Administer and maintain electronic databases (ArtsVision) and file system software, including organization-wide management of system users, rights and privileges, and data standards.
  • Working with the Director of Orchestra Personnel, manage and communicate scheduling updates with the orchestra. Create and proof calendars and other scheduling documents.
  • Assist with the preparation and distribution of production and personnel documents.
  • Serve as primary contact to fee-for-service presentors leading communication and admininitrating contracts
  • Coordinate all travel logistics (busing, hotels, etc.) for musicians. Create itineraries as necessary
  • Manage and execute the administration of MSO’s media initiatives including serving as a producer for the MSO’s nationally syndicated radio series.
  • Coordinate and communicate MSO schedules and other needs with multiple venues. Serve as on-site liaison to venues at rehearsals and performances
  • Aid in production logistics for all MSO concert presentations including instrument and equipment acquisition; negotiate agreements with third-party vendors. Review and mark-up riders as necessary.
  • Advance production and technical riders with MSO and venue staff, guest artists and third-party vendors.
  • Create and produce presentations/slideshows, videos, surtitles, and other production files as requested.
  • Staff concerts, as requested, aiding backstage and/or front of house personnel
  • Assist Artistic and Operations departments staff with various office and administrative tasks.

SUPERVISORY RESPONSIBILITIES

Equipment and service providers

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE

This position requires: a bachelor's degree or equivalent experience in a related discipline such as music or arts management; experience with database and information systems (IT and/or computer programming is not required); ability to read music; competence with office equipment and technology, including Internet, email, and Microsoft Office (Word, Excel, Outlook); and a minimum of two (2) years administrative experience with a professional orchestra, opera, theatre, ballet, performing arts organization or festival.

CERTIFICATES OR LICENSES REQUIRED

Driver’s License

OTHER SKILLS AND ABILITIES

This position requires the ability to work effectively with orchestra members, staff, stagehand labor, guest artists, presenters, and volunteers, among others.

The ability to act with discretion and handle sensitive, confidential information is a must. An understanding of working with unionized labor and a background in professional concert event production is required. The position requires the ability to pay attention to details, handle many projects simultaneously, and demonstrate good judgment and maturity in decision-making. Also required are excellent verbal and written skills, ability to be a team player and a team leader, motivate others, manage others and have an interest and understanding of orchestra repertoire. S/he must have the ability to work collaboratively across the organization.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

PHYSICAL AND VISION DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Specific physical abilities require by this job include the ability to walk quickly, stand, and move agilely for extended periods of time in venues and production spaces; ability to talk and hear; ability to lift and carry up to 50 lbs. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

The above is representative of the position; there may be other activities or responsibilities required which are not listed. This does not constitute a contract with any person in any position.

APPLICATION PROCESS

Please submit your resume, addressed to John Roloff, Director of Operations & Facilities, by email in PDF or Word formats to roloffj@mso.org. Please, no phone calls or hard copy/physical mail submissions.

The MSO is an Equal Opportunity Employer.

AUDITIONS

Information on upcoming audition opportunities: