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Administrative & 
Ticket Office

1101 North Market Street
Suite 100
Milwaukee, WI 53202

CONTACT US

Ticket Office:
414.291.7605
Common questions

Administration:
414.291.6010

Email: info@mso.org

 

Employment

 

The Milwaukee Symphony Orchestra currently has the following employment opportunities available:

Director of Operations
Production Manager (Up to two positions)

DIRECTOR OF OPERATIONS

Job Overview

The Milwaukee Symphony Orchestra (MSO) seeks outstanding candidates for the position of Director of Operations to provide the best possible customer service and support internally with all staff teams as well as communications and project management execution. This postion reports to the VP and COO, supervises the Stage Manager and Chorus Manager, and will work with Artistic Curation and Operations teams; Education and Community Engagement team; Marketing and Communications team; Development team; Milwaukee Symphony Orchestra musicians; third-party venues, equipment, and service providers; concert presenters and performer management. Duties include the management of performance logistics from planning through execution, touring, and production staff to ensure performers and audiences alike share the highest level of artistic and production experience. The Director of Operations will be expected to reside in or near Milwaukee, WI.

Primary Duties and Responsibilities

The Director of Operations will be responsible for the following duties, as well as additional ones, as assigned:

General Operations

  • Serve as a “customer service agent” on behalf of the Artistic and Operations teams by proactively communicating, managing, and assisting all constituencies involved with the concert experience
  • Responsible for the maintenance of current and future orchestra season schedules, including the publication of schedules and subsequent changes, and calendars; assist in the organization-wide coordination of event scheduling, especially those involving artistic talent
  • Coordinate Production Meetings with staff and venue representatives; serve as liaison to the Scheduling Committee
  • Negotiate agreements with concert venues, presenters, and third-party providers
  • Develop, maintain, and monitor production operations and production budgets, forecasts, and actual; process check requests and invoices for relevant expenses and income
  • Document and maintain records of production documents and contracts with electronic databases (OPAS, ArtsVision) and file systems
  • Manage the Stage Manager and oversee their planning, execution, and financial management of classical concert production; review stage crew schedules
  • Manager the Chorus Manager and oversee their planning, execution, and financial management of chorus venue reservations, equipment needs, and budgets
  • Assist with labor negotiations and relations
  • Proofread relevant program book copy

Concert production

  • Oversee day-to-day orchestral operations logistics including venue rental
  • Manage and review pops and special concert production and presentation contracts and riders
  • Supervise all pops and special concert production (lighting, sound, stage set-up, environmental, etc.) and ensure compliance with musician, stagehands, venue, and other labor and negotiated agreements
  • Serve as liaison with performance venues for logistics, schedules, hall reservations, equipment needs, etc. for all orchestra services; prepare and distribute production documents
  • Coordinate media capture with Staff Audio and Video Producer

Touring, Runouts, and Contracted Services

  • Oversee all orchestral touring and run-outs
  • Research and pursue concert presenters; manage, review, and execute tour/run-out contracts
  • Negotiate, manage, and execute all tour and runout logistics for orchestra personnel and equipment, including advance, lodging, transportation, per diem, and itineraries

Required Qualifications

  • Outstanding customer service, relationship management, and proactive communication skills
  • High degree of organization and ability to handle many projects simultaneously
  • Ability to negotiate and enforce contract agreements
  • Budget, forecast, and expense management experience
  • Ability to act with discretion and handle sensitive, confidential information
  • Prior operations/production experience with an orchestra or performing arts organization
  • Authorization to work in the United States

FLSA Status & Compensation

The position is a full time, exempt position and is available immediately. Salary will be commensurate with experience, to be discussed at time of interview. The MSO provides benefits including medical, dental, vision, long and short-term disability, and life insurances.

To Apply:

Send your resume as a Word or PDF attachment to Ian Harwood, VP and COO at hr@mso.org. The Milwaukee Symphony Orchestra is an equal opportunity employer.

PRODUCTION MANAGER

Job Overview

The Milwaukee Symphony Orchestra (MSO) seeks outstanding candidates for up to two Production Manager positions to provide the best possible customer service, communications and project management execution, and support of MSO concert operations. These positions report to the VP and Chief Operating Officer and will work with Artistic Curation and Operations teams; Education and Community Engagement team; Marketing and Communications team; Development team; Milwaukee Symphony Orchestra musicians; third-party venues, equipment, and service providers; concert presenters and performer management. Administrative responsibilities include the management of performances, from logistics planning through execution, to ensure performers and audiences alike share the highest level artistic and production experience. Production Managers will be expected to reside in or near Milwaukee, WI.

Primary Duties and Responsibilities

Individuals holding the position of Production Manager will be responsible for the following duties, as well as additional ones, as assigned:

General Operations

  • Serve as a “customer service agent” on behalf of the Artistic and Operations teams by proactively communicating, managing, and assisting all constituencies involved with the concert experience
  • Responsible for daily application of the orchestra’s master labor agreement; serve as liaison to the orchestra Scheduling Committee
  • Responsible for the maintenance of current and future orchestra season schedules, including the publication of schedules and subsequent changes, and calendars; assist in the organization-wide coordination of event scheduling, especially those involving artistic talent
  • Manage, review, and execute concert production, presentation, and tour/run-out contracts and riders; negotiate agreements with concert venues, presenters, and third-party providers
  • Document and maintain records of production documents and contracts with electronic databases (OPAS, ArtsVision) and file systems
  • Develop, maintain, and monitor production operations and production budgets, forecasts, and actual; process check requests and invoices for relevant expenses and income
  • Coordinate chorus venue reservations, equipment needs, and budgets with Chorus Manager
  • Proofread relevant program book copy

Concert Production

  • Responsible for day-to-day orchestral operations logistics including venue rental, supervision of all concert production (lighting, sound, stage set-up, environmental, etc.) and compliance with musician, stagehands, venue, and other labor and negotiated agreements
  • Serve as liaison with performance venues for logistics, schedules, hall reservations, equipment needs, etc for orchestra services; prepare and distribute production documents
  • Supervise all logistics associated with keyboard instruments, as well as extra instruments needed for specific services, including rentals and purchases
  • Coordinate production with Stage Manager; review crew schedules; serve as liaison with stagehands and IATSE
  • Coordinate media capture with Staff Audio and Video Producer

Touring, Runouts, and Contracted Services

  • Negotiate, manage, and execute all tour and runout logistics for orchestra personnel and equipment, including advance, lodging, transportation, per diem, and itineraries; work with presenting organizations
  • Supervise the execution of contracts tours, runouts, and other fee-for-service contracts and other contracted services

Required Qualifications

  • Outstanding customer service, relationship management, and proactive communication skills
  • High degree of organization and ability to handle many projects simultaneously
  • Ability to negotiate and enforce contract agreements
  • Budget, forecast, and expense management experience
  • Ability to act with discretion and handle sensitive, confidential information
  • Prior operations/production experience with an orchestra or performing arts organization
  • Authorization to work in the United States

FLSA Status & Compensation

The positions are full time, exempt positions and are available immediately. Salary will be commensurate with experience, to be discussed at time of interview. The MSO provides benefits including medical, dental, vision, long and short-term disability, and life insurances.

To Apply:

Send your resume as a Word or PDF attachment to hr@mso.org. The Milwaukee Symphony Orchestra is an equal opportunity employer.

 

AUDITIONS

For orchestra auditions, please see the MSO Auditions page.

For chorus auditions, please see the Chorus Auditions page.