Employment & Auditions

The Milwaukee Symphony Orchestra currently has the following employment opportunities available:

Individual Giving Manager

Receptionist and Ticketing Assistant

 

Individual Giving Manager

JOB PURPOSE AND REPORTING STRUCTURE

Under the direction of the Senior Director of Development, the Individual Giving Manager oversees the identification, cultivation and highly personalized solicitation of individual donors and prospects targeted for gifts of $1,000 to $3,000 in helping to meet annual fundraising goals. These donors and prospects may elect to make gifts through charitable funds, family foundations, or privately-held corporations. The Individual Giving Manager is expected to meet in-person with donors and prospects and be externally focused and therefore enhancing the donors’ relationships with the MSO. Knowledge of music and/or the arts is preferable.  

ESSENTIAL DUTIES AND RESPONSIBILITIES

Manage a portfolio of approximately 200 individual donors and prospects who have the capacity to gift between $1,000-$3,000 to the MSO’s annual operating campaign, with the goal of maximizing support from each donor.

Goals for these donors include:

  • At least one focused visit with each donor per year, and 3-6 meaningful contacts, including stewardship, event attendance, phone calls, cards, etc.
  • Creation of an individualized Moves Management plan for each donor.
  • Understand the MSO donors’ individual motivations and aspirations to help drive increased giving.
  • Utilize research, data analysis, personal contacts, volunteers, and staff to create lasting relationships with MSO donors.

Goals for prospects and new donors include:

  • Development, implementation and tracking specific programs that will identify, solicit, involve, and retain new donors at giving levels of $1,000-$3,000. A percentage of this portfolio will be new donors each year.
  • As part of the Development team, work to leverage relationships with these prospects to explore all avenues for increased giving as well as planned giving opportunities.
  • Prepare and write proposals, solicitation letters and reports as needed.
  • Assist with various development events and functions to raise awareness and contributions.
  • Manage Maestro’s Club and serve as Development representative at MSO concerts and events as needed.
  • Serve as Concert Duty Manager at MSO concerts as needed.  
  • Assist with other campaigns or projects as directed or needed.
  • Additional duties may be assigned for professional growth and as the needs of the office change.

CONTACTS WITH OTHERS
This position is highly visible and has contact with MSO donors, MSO ticket buyers and concert attendees, MSO Board members, Forte, Crescendo, campaign volunteers, MSO staff and orchestra members.

QUALIFICATION REQUIREMENTS
The Milwaukee Symphony Orchestra seeks a candidate with three to five years of development experience in a non-profit environment.  A proven track record of success in relationship fundraising management is required. This position is highly visible and has contact with MSO leadership, campaign volunteers, MSO staff and orchestra members and prominent community leaders.  The ideal candidate must be able to meet the donor where he/she is, and tailor strategies to his/her interests.  He or she must be adept at soliciting gifts from prospective and current donors and at developing relationships with prospects new to the organization.  A solid understanding of fundraising principles is required. He or she will also have a keen appreciation for the organization’s history, mission, and contributions to the arts.  The successful candidate will welcome the opportunity to attend evening and weekend concerts on a regular basis, to participate in special events, and to become a visible and active member of the Milwaukee community.

EDUCATION
A Bachelor’s degree (or a combination of education and experience sufficient to successfully perform the essential duties of the job). Ease in working with donor databases is required. Tessitura database experience helpful. This position requires excellent verbal and written communication skills. Experience with music desired.  Intellectual curiosity is a must.

EQUIPMENT AND LICENSES REQUIRED
Access to a car and a valid driver’s license are essential to perform this position.  Must have a cell phone.  Must be able to use a computer and related software, as well as a printer, telephone, voice mail, fax, copier/scanner and calculator.

PHYSICAL DEMANDS
Must be able to carry boxes up to 25 pounds, and climb ladders to install banners or signage. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.  Manual dexterity required in order to use keyboard effectively.  

The above is representative of the position; there may be other activities or responsibilities required which are not listed. This does not constitute a contract with any person in any position.
 

Application Process: Please submit your resume, addressed to Alice Wilson, Senior Director of Development, by email in PDF or Word formats to hr@mso.org. Please, no phone calls or hard copy/physical mail submissions.

 

 

RECEPTIONIST AND TICKETING ASSISTANT

JOB PURPOSE AND REPORTING STRUCTURE

Under the direction of the Patron Services Manager, the Receptionist & Ticketing Assistant provides the best possible administrative and customer service support to the organization and its constituencies. This position will satisfy the Milwaukee Symphony Orchestra’s front desk duties that occur on any given business day. This position will directly assist the Ticket Office throughout the work week, answering ticketing phone inquiries and processing orders daily.

ESSENTIAL DUTIES AND RESPONSIBILITIES 
Include the following.  Other duties may be assigned.

Receptionist:

  • Switchboard phones
  • Walk-ins and visitors
  • Packages and faxes
  • Daily mail
  • Kitchen
  • Special projects

Ticketing Assistant:

  • Season and single ticket orders (Tessitura)
  • Ticketing phone inquiries
  • Ticket exchanges
  • “Comp” requests, donations, promotions, giveaways, etc.
  • Season tickets calls and mailings
  • Customer service

EDUCATION AND/OR EXPERIENCE

This position requires a High School diploma or equivalent along with good customer service skills and computer literacy (Microsoft Office, Word, and Excel). Excellent verbal communication skills using appropriate grammar, good phone etiquette, and a neat appearance are required.  Prior work in an office environment is desired. Tessitura experience is desired.

The above is representative of the position; there may be other activities or responsibilities required which are not listed. This does not constitute a contract with any person in any position.

Application Process: Please submit your resume, addressed to Luther Gray, Patron Services Manager, by email in PDF or Word formats to hr@mso.org. Please, no phone calls or hard copy/physical mail submissions.
 

The MSO is an Equal Opportunity Employer.

AUDITIONS

Information on upcoming audition opportunities: